ADVANCE YOUR CAREER

PROFESSIONALS TRAIN
SO LEVEL UP

Online training courses are available 24/7 to better accommodate busy schedules.

COURSES

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LEVEL UP YOUR CAREER

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Our collegiate partners can help unlock your potential so you can excel in your professional field. See what degree you may qualify for. 
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Frequently asked questions

GENERAL

WHAT IS CODE 3 OPERTIONS?
Code 3 Operations and Training is the Elearning platform that makes it possible for anyone to watch or listen to hundreds of video lessons taught by 180+ of the world’s best.

Whether it be in business and leadership, photography, cooking, writing, acting, music, sports and more, MasterClass delivers a world class online learning experience. Video lessons are available anytime, anywhere on your smartphone, personal computer, Apple TV and FireTV streaming media players.
WHERE CAN I LEARN?
With CODE 3 OPERATIONS, you can learn and be inspired anytime, anywhere, including your smartphone, personal computer, Apple TV, Amazon Fire TV, and Roku streaming media players. You can even download your favorite lessons and watch on the plane or listen during your commute in audio-only mode.
IS CODE 3 OPS A COLLEGE?
No, we are not a college. We are an online educational institution that offers life paced self-study courses through a Learning Management System that is affordable and meets your schedule. We do have a partnership with Columbia Southern University that will help you achieve your collegiate level goals. 

PRICE AND PAYMENT

HOW MUCH DOES IT COST?
The annual membership is $120 and provides unlimited access to all classes and new classes as they launch. All MasterClass memberships include access to our mobile and TV apps, high-definition videos, and downloadable class workbooks.
WILL I BE CHARGED TAXES?
Depending on where you live, you may be charged taxes in addition to your annual membership price. If tax applies, you will see it stated separately on your emailed invoice. Tax rates are calculated based on your location or the billing information you provided at the time of purchase. Should you have any additional questions about taxes you were charged, please view our Support Helpdesk article on taxes or contact us.
DOES CODE 3 HAVE A REFUND POLICY?
Couch Courses is dedicated to a proper learning environment for students. To ensure this, we allow a 90% refund via the same payment method if initiated within the first 24 hours of enrollment in the course. This request to withdraw and refund must be accomplished via email to admin@couchcourses.com . If you request withdrawal from the course when not meeting this criteria, you can do so but will not receive a refund and will not receive a grade or course completion certificate.

A large portion of the underlying cost of payment processing is driven by fees assessed by banks and payment networks (like Visa and Mastercard). These networks set rules about which fees apply for refunded payments, and in many cases banks and card networks keep the entire upfront cost of a refunded transaction. For some regions and payment types, refunded payments also incur additional fees.

We aim to make our pricing simple and transparent, and our standard fees include access to a variety of features like fraud protection, reporting, and other tools for managing your payments. To address these underlying payment processing costs and continue providing these services as part of our standard pricing, CC keeps 10% when a payment is refunded.

Stripe is our online merchant payment processor. Stripe submits refunds to your bank immediately. Depending on the bank’s processing time, it can take anywhere from 5-10 business days to show up on your bank account.

Courses

HOW LONG DO I HAVE TO COMPLETE AN ONLINE COURSE?
Once enrolled, you will have 30 days to complete the online course. Each online course may have time requirements that must be met within the 30 days. Students can find that information in the course descriptions.
ARE STUDENTS ALLOWED TO HAVE EXTENSIONS PAST 30 DAYS TO COMPLETE THE COURSE WORK?
Are students allowed to have extensions past 30 days to complete the course work?
ARE THE TEXTBOOKS INCLUDED IN THE ENROLLMENT FEE?
No, the textbooks are not included.

There will be a link in the course description and in the bookstore that offer you an opportunity to buy the book directly from the publisher at a Couch Courses Student discount if offered.
DO I NEED A TEXTBOOK FOR THESE CLASSES?
Since online classes are self-study based, it is highly recommended students have the required textbook for their course. Some vendors provide multiple options for the textbooks, such as e-books and audiobooks. If these options are available through the vendor, it is your choice which option you use.
HOW DO I FIND MY FCDICE STUDENT NUMBER?
How do I find my FCDICE Student Number?
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